Accessibility For Ontarians With Disabilities Plan



Bed Bath & Beyond Canada (BB&B) is committed to treating all individuals in a manner that allows them to maintain their dignity and independence. We support the principles of integration and equal opportunity and are committed to meeting the accessibility needs of people with disabilities in accordance with the Accessibility of Ontarians with Disabilities Act (AODA).

Accessibility Policies


BB&B maintains customer service and customer accessibility policies. These policies describe our commitment to affording customers with disabilities opportunities to access BB&B goods and services in a similar way as other customers.


BB&B maintains policies promoting equal employment opportunity and providing reasonable accommodations to associates with disabilities. These policies describe our commitment to equal employment opportunities during recruitment, assessment, hiring and employment for qualified individuals with disabilities at BB&B.


BB&B provides training on the purpose and applicable accessibility requirements of the AODA to its associates working in Ontario, Canada and to associates involved in the development of AODA compliant policies.

BB&B will provide training on the requirements of the AODA and the Human Rights Code as it relates to persons with disabilities to its associates in Ontario, Canada and to associates involved in the development of AODA compliant policies. This training will be appropriate to the duties of associates and in accordance with AODA requirements.

We provide all of our associates with training to achieve the goals of our policies.

Information and Communications

BB&B is committed to meeting the reasonable communication needs of individuals with disabilities.

BB&B is committed to providing our customers with publicly available emergency information in an accessible format upon request.

BB&B communicates with individuals with disabilities in a manner that takes their disability into account, as detailed in our Customer Service Accessibility Policy.


BB&B is committed to fair and accessible employment practices.

BB&B offers reasonable accommodations to individuals with disabilities during the recruitment, assessment and hiring, and during employment. We will review current recruitment policies, job descriptions, processes and communications and amend as necessary to reflect the integrated accessibility standards. BB&B offers reasonable accommodations and return-to-work plans for associates who have been absent due to a disability. We will review and revise these processes as necessary to meet AODA requirements.

BB&B will review performance management, career development, and re-deployment processes and amend as required to ensure the accessibility needs of associates with disabilities are taken into account in connection with these processes.

BB&B will identify and work to prevent and remove other accessibility barriers affecting employment.

BB&B will provide individualized workplace emergency response information to associates who have a disability upon request.

Design of Public Spaces

BB&B will implement the technical requirements of the Design of Public Spaces Standards when building or making major modifications to public spaces which can include accessible off-street parking, ramps, sidewalks, entrances and service-related elements like service counters, check-out lines, waiting areas and washrooms.

Providing Goods and Services

At BB&B, Customer Service is our number one priority. Consistent with the goal of serving our disabled customers, BB&B has adopted a Customer Service Accessibility Policy for all of our Ontario, Canada stores. Our policy regarding assistive devices, service animals, support persons and notices of temporary disruptions are addressed in the Customer Service Accessibility Policy, which is available upon request.

Customers may contact our store managers for additional assistance with accessing our goods and services.

Obtaining a Copy of our Accessibility Policies

Customers may request a copy of our Accessibility and Feedback Process policies. Our customers with disabilities may contact a store manager to request these policies in alternate formats.

Contact Us

BB&B welcomes customer comments regarding our policies. We are committed to investigating and responding to complaints relating to our policies in a timely, thorough and objective manner. Customers may contact BB&B in the following ways:

  • In Our Stores – All Associates are available to address concerns in our stores. They will gladly assist all customers in resolving any issues or questions they might have. In some instances, a Store Associate may refer the customer to the Manager on Duty.
  • Via E-mail – Customers can contact BBB via e-mail at the customer service link on the BBB website at
  • Via Regular Mail – Customers can mail letters to the individual stores or to the BBB Corporate Office at 650 Liberty Avenue, Union, New Jersey 07083, United States of America.